1. Introduction

At Darji Online E-Store, we strive to provide the best quality products and services. We understand that there may be instances where you need to cancel an order or request a refund. This policy explains how cancellations, returns, and refunds are handled.

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2. Cancellation Policy

• Order Cancellations:

  • Orders can be cancelled within 24 hours of placing the order, provided the order has not been processed or shipped.

  • To cancel your order, please contact our support team immediately with your Order ID.

• Custom Orders:

  • Orders for custom-stitched garments, personalized products, or fabrics cut to your measurements cannot be cancelled once processing has begun.

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3. Return & Refund Policy

• Eligibility for Return:

  • We accept returns only for:

    • Incorrect items received

    • Defective or damaged products

  • To be eligible for a return:

    • Items must be unused, unwashed, and in original condition with tags attached.

    • Requests must be made within 7 days of receiving your order.

• Non-Returnable Items:

  • Custom-stitched garments

  • Fabrics cut as per your order

  • Personalized items

  • Items on sale or clearance

• Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

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4. Shipping Costs for Returns

• If the return is due to our error (e.g., defective or incorrect item), we will cover return shipping costs.

• For other cases, you will be responsible for return shipping costs.

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5. Exchange Policy

• We currently do not offer direct product exchanges.

• If you need a different item, please initiate a return (if eligible) and place a new order.

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6. Damaged or Defective Products

• If you receive a damaged or defective item:

  • Contact us immediately with photos of the product and packaging.

  • We will arrange for a replacement or refund as applicable.

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7. How to Request a Refund or Cancellation

To initiate a return, refund, or cancellation, contact our support team:

Darji Online E-Store
Email: darjionline2017@gmail.com
Phone: 9610088970

Please include your Order ID and details of your request.

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8. Changes to This Policy

 

We may update this Refund & Cancellation Policy at any time. Changes will be posted on this page with the updated date.